|
Communicating with Our Customers
|
| Communicating with our customers is indispensable for providing better products and services and in winning a high level of satisfaction from customers. In 1996, Takara Shuzo established its Customer Service Office. We are prepared to listen carefully to the voices of our customers and to be a company capable of living up to our customers’ trust and expectations. |
| For Customer Satisfaction |
| Customer Consultation Room |
 |
We are making efforts each day to give the honest, prompt, and definite answers to customer suggestions. By conducting study sessions to respond effectively to customers at 10 branches nationwide, we wish to reinforce cooperation between the Customer Consultation Room and our branches and to enhance customer satisfaction.
The opinions of our customers are valued, and are made public within the company in the form of a database, weekly reports and monthly reports. Customers’ opinions are shared with all employees and used for improving products and services. |
| Changes in the number of customer consultations |
 |
| Customer Consultation Room |
In fiscal 2004, we received approximately 12,000 inquires, opinions and proposals. For suggestions received regarding our products, whenever it is appropriate, we visit a customer (on-the-spot) in cooperation with Sales Departments throughout Japan, take charge of the product (on-target) and investigate and report on the quality and condition of the product (factual) to improve our business activities. We also have an emergency response system. |
*voice#4 [a staff in charge] |
|
